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Träfflista för sökning "AMNE:(SAMHÄLLSVETENSKAP Ekonomi och näringsliv) ;pers:(Gustafsson Anders);srt2:(2005-2009)"

Sökning: AMNE:(SAMHÄLLSVETENSKAP Ekonomi och näringsliv) > Gustafsson Anders > (2005-2009)

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1.
  • Davidsson, Nina, et al. (författare)
  • Degree of Service-orientation in the pulp and paper industry
  • 2009
  • Ingår i: International Journal of Services Technology and Management. - : Inderscience Enterprises Ltd. - 1460-6720 .- 1741-525X. ; 11:1, s. 24-41
  • Tidskriftsartikel (refereegranskat)abstract
    • Many companies in the process industries are seeing the advantages of services but are struggling with the changes these require as regards the offering and the organisation. This paper presents an empirical investigation within the pulp and paper industry based on a survey of Swedish manufacturing firms and a multiple case study of three case companies and their customers. To investigate whether the manufacturers active in this industry are product-oriented or are becoming more service-oriented, five themes important to the companies under study are presented and discussed: that is, finding the right mix of physical products and services, the concept of service, business models, technology-based services and organising service delivery.
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  • Sandén, Bodil, et al. (författare)
  • The Role of the Customer in the Development Process
  • 2006
  • Ingår i: Involving Customers in New Service Development. - : Imperial College Press. - 1860946690 ; , s. 323-
  • Bokkapitel (övrigt vetenskapligt/konstnärligt)
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  • Edvardsson, Bo, et al. (författare)
  • Service Portraits in Service Research : A Critical Review
  • 2005
  • Ingår i: International Journal of Service Industry Management. - : Emerald. - 0956-4233 .- 1758-6704. ; 16:1, s. 107-121
  • Tidskriftsartikel (refereegranskat)abstract
    • Focusing on one main research question: how is the phenomenon “service” portrayed within service research?, the aim is to describe and analyze how the concept of service is defined, how service characteristics express the concept, the relevance of the existing “service portraits”, and to suggest a new way of portraying service.Design/methodology/approachA literature search was carried out in order to find definitions of the service concept and expressions about the service characteristics. Databases were searched and 34 articles were used for further analysis. The same procedure was carried out for service characteristics. The articles that were chosen by the databases were reviewed thoroughly and those most relevant to the search topic were chosen. Sixteen leading scholars who had been shaping the service research field were also asked two basic questions.FindingsThe analysis of the concept of service and service characteristics shows that the definitions are too narrow and the characteristics are outdated as generic service characteristics. It is suggested that service is used as a perspective. When service is portrayed as a perspective, the approach is clear: it depends on who is portraying the service and on the purpose. If service characteristics are outdated, when will they stop being used in teaching? It is no longer necessary to defend services as being different from goods. Service is a research area in its own right.Research limitations/implicationsThe number of articles and books used in the analysis can be criticized for not including enough relevant literature. The keywords used when searching in databases should also have included other words to capture the concept of service and service characteristics.Practical implicationsThe practical implications are not so clear since this article is a contribution to the ongoing discussion about future directions of service research. However, it is suggested that service is a perspective on value creation and that value creation is best understood from the lens of the customer based on value in use.Originality/valueThis paper contributes with a literature review, a discussion on what service portraits are, and describes service as a perspective on value creation through the lens of the customer.
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  • Resultat 1-10 av 47

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